FAQs

No mass-produced jewelry is 100% perfect — even authentic luxury items may have minor details.

Our premium designs are crafted to be 1:1 in appearance, up to 95–98% identical to high-end designer styles. The look, finish, and overall presentation are extremely close to the original.

If you require absolute perfection, we recommend purchasing authentic brand jewelry.

We accept USD, EUR, GBP, AUD, and CAD.
You can switch currencies anytime on our website.

Most jewelry comes with a soft protective dust bag.

Original brand boxes are not included by default, as they significantly increase shipping weight, cost, and customs risk.

If you need a gift box, you may purchase one separately.

Yes.
BIJOUX provides clear return & exchange services for eligible orders within our stated time frame.

Please refer to our official Return & Exchange Policy for full details.

Yes!
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At BIJOUX, quality is our top priority.

Every piece is carefully sourced from trusted suppliers, made with high-quality materials, and hand-inspected before shipping to ensure excellent finish, weight, and appearance.

We offer a 100% quality guarantee. If you are unsatisfied with your order, you may request a refund or replacement.

1. Select your favorite items and add to cart
2. Apply any coupon code
3. Proceed to checkout
4. Fill in your shipping address and email
5. Complete payment

You will receive a confirmation email immediately (check spam/junk folder if you cannot find it).

Orders are usually shipped within 2–3 business days.
During peak seasons, processing may take up to 5–7 business days.

We will notify you if any delay occurs.

We use fast dedicated air shipping to the USA, Canada, and most EU countries.
Estimated delivery time: 7–18 business days.

Exact timing depends on the product and shipping method you select.

If you order multiple items, they may come from different suppliers.
In some cases, you may receive multiple packages at slightly different times.

Normally no extra fees.
We declare all packages safely as low-value gifts to minimize customs risk.

For 100% duty‑free delivery, select the shipping option marked “Incl. TAX” at checkout.

Over 99.7% of our orders arrive with no customs issues.

Once shipped, you will receive an email with your tracking number (check spam if missing).

Track your parcel here: 17track.net/en

You may request order cancellation before shipping.
Once shipped, changes are no longer possible.

Please contact our support team for assistance.

International shipping carries minimal risk (less than 0.03%).

If your package is confirmed lost, we will immediately:

• Resend a new replacement, or
• Issue a full refund

First, verify that the tracking number matches your order.
Then send photos of the package label and received items.

We will respond and resolve the issue within 24 hours.

If your jewelry is damaged during delivery, contact our customer service team right away.
We will assist with a replacement or refund.

✅ DO:
• Wipe with a soft cloth or tissue after wearing
• Store in a dust bag or jewelry box when not in use
• Use silver cleaner or mild toothpaste to clean oxidation

❌ DON'T:
• Wear it in the shower, swimming pool, or ocean
• Expose it to perfumes, chemicals, or sulfur
• Wear with other hard jewelry to avoid scratches

BIJOUX has served thousands of customers worldwide with a strong reputation for quality and service.

You can judge our reliability by our long-term operation, customer feedback, reviews, and consistent after-sales support.

Our team operates on GMT +8.
We receive a high volume of messages daily, but we will always reply — please allow a little patience.

Major card brands often restrict payments for certain jewelry styles.
Availability varies by region and time.

Please check which payment methods are active at checkout.